Anonymous
map-marker Lawrence, Massachusetts

Dissatisfied. Customer.

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Ive booked This room through your reservations, I was told two nights stay would cost me $330. All they do is send you a confirmation number nothing to show the price even when you check out they dont have a bill for you when I got there the room had not been cleaned or sanitized it was not up to standards.

The last time I stayed there, which was a year ago spoke with the manager he said that he would take care of it when I checked out as a reflection on my bill right now Im being overcharged. My bill is $405 and Ive been in touch with Maya already the manager and shes done nothing. When you check out you should be able to get a copy of your itemized bill. Nothing I had to give her my email address and she told me she would email me what my final bill would be never received it.

I believe she has no intentions of doing it. I will be disputing discharge with my credit card company unless its squared away .

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User's recommendation: Don’t go there

Anonymous
map-marker Santo Domingo Este, Provincia De Santo Domingo

Refund deposit!!!!!

Complaining about my refund Three weeks after checking out We havent received our deposit back. This is very unprofessional!!
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Vernon M Hzy

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Verified Reviewer
| map-marker Tinley Park, Illinois

Complaint front desk refused to reserve a room for me. I stay at this hotel often and I’m a IHG member. I reserve rooms with the front desk every time. The first time I called they told me to hold on.

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And then hung up on me. The second time I called they didnt answer and the third time I called they said the system was down. This was the even hotel in Tinley Park Illinois.
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Pros:
  • Affordable
Cons:
  • Front desk service

Preferred solution: Apology

Paiton Pfn

Harassment

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Double charges, harassment, they have the worst customer service , made false claims against me and charged my card with my permission for charges I never signed for.
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Loss:
$579

Preferred solution: Full refund

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